Webcast FAQs
What will the webcast look like?
You can view screen shots of how the webcast will look like by visiting the Department
of Administration's Web site.
What do
I do when there isn't sound?
Check to see that your speakers are:
- Connected
to the correct port on the back of your computer,
- Plugged
into a power outlet, and
- Turned
on and turned up to an audible level.
Adjust
your system volume settings:
- Go to the Start menu > Settings > Control Panel,
- Select Multimedia,
- Select
the audio icon from the audio tab and turn up the volume. Verify that
the mute boxes are not checked.
NOTE: If
the playback audio area is inaccessible it is likely that your system
is not configured for sound.
Turn
up the volume on the media player:
- Open Media Player from your Start menu, and
- Look
for the speaker icon and adjust the volume using the slide bar
adjacent to the icon.
Why
is the video slow and choppy?
- If
you are using a modem (56 kbps or less), you may experience a slow
transmission rate, and the image may be choppy at times due to high
traffic on the Internet.
- Try closing all other applications.
- Keep
in mind that this is not a television signal and that the video and
audio transmission put a tremendous load on current Internet
technologies.
What
if I can hear the audio but cannot see the video?
- Your
version of Windows Media Player may not have the newest video decoding
components. If this is the problem, Media Player should try to
automatically download the required components from Microsoft’s Web site. If not, please visit Microsoft's
Web site (exit DHFS) for assistance.
- Your
Internet connection may not be able to maintain a steady 56 kbps
stream. You need a 33 kbps actual connection to see video. If your
connection drops below 33 kbps, Media Player will provide
only the audio part of the broadcast.
NOTE: If you do not know the connection speed, you can right
click your mouse while in the video and check properties for the
connection speed.
If you have problems joining or viewing a webcast, please use the
Department of Administration's self-help
tutorial.
Last Revised: February 21, 2006 |
