Post Survey Questionnaire Now Available via On-Line Survey
PDF Version of OQA 06-031
(PDF 25 KB)
Date: December 11, 2006 -- OQA Memo 06-031
To: Adult
Day Care Centers ADC 11
Adult
Family Homes AFH 14
Ambulatory
Surgery Centers ASC 07
Certified Mental Health and AODA
CMHA 05
Community
Based Residential Facilities CBRF 16
End
Stage Renal Dialysis Units ESRD 06
Facilities
for the Developmentally Disabled (FDD) FDD 08
Home
Health Agencies HHA 06
Hospices
HSPC 09
Hospitals
HOSP 14
Nursing
Homes NH 16
Outpatient
Rehabilitation Facilities OPT/SP 05
Residential
Care Apartment Complexes RCAC 12
Rural
Health Clinics RHC 05
From: Jan Eakins, Chief, Provider Regulation and
Quality Improvement
Via: Otis Woods,
Director, Office of Quality Assurance
Post Survey Questionnaire Now Available via On-Line
Survey
Overview: This memo announces that the Post Survey
Questionnaire, which has been offered to some providers since 2000 and all
provider types since January 1, 2004, is now available for completion on-
line. This memo replaces DDES-BQA 03-015.
Background:
In 2000, the Health Services Section within OQA began distributing
post-survey questionnaires to non-long term care providers. On January 1,
2004, the questionnaire was expanded to include all OQA provider types. A
recent analysis of the data collected revealed that overall satisfaction
with the survey process, statements of deficiency, and survey task
performance was consistently high across all provider types. Response rate
was 16% in 2004 and 12% in 2005. By offering the option to complete the
questionnaire on-line, it is hoped that a higher response rate can be
achieved.
The Office continues to be very interested in how providers experience
survey and licensing processes and whether the provider fully understands
how their particular survey and its results affect them.
Two Options for Completing the Questionnaire:
OQA staff will continue to provide a paper copy of the Post Survey
Questionnaire whenever they are on site for an initial, annual or
complaint survey.
The Post Survey Questionnaire provided to the facility will also
include an internet link where the provider can access the questionnaire
and complete it on-line. Providers are encouraged to complete either the
paper version or the on-line version. Please complete only one
questionnaire per survey event. If completing the questionnaire using the
paper copy, it should be mailed to the address designated on the cover
page attached to the questionnaire. The website link can be located at:
http://dhfs.wisconsin.gov/rl_DSL/bqa.htm
The questions are not specific to a particular provider type and some
may not pertain to your facility. When this occurs, please check the
"N/A" box and proceed to the next question or group of
questions. Also provided is an opportunity to comment on a specific area(s)
of the survey. We welcome your narrative comments. The questionnaires,
particularly comment areas, are reviewed routinely by OQA senior
management.
OQA is committed to continuous quality improvement.
We expect it from the providers we regulate and we expect it of ourselves.
We will use the information facilities submit to us through this
questionnaire to review, revise and improve OQA systems and practices.
Respondents may remain anonymous, and reports of the questionnaire results
never include the identity of individual providers/facilities. While
completion of the questionnaire is voluntary, your participation is vital;
we need to hear from you! If you have any questions related to this,
please contact Jan Eakins at (608) 266-2055 or at eakinjl@dhfs.state.wi.us.
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