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2004 CAHPS® Enrollee Satisfaction Survey Executive Summary Report
PDF (156 KB)
Index to Charts
Introduction
Executive Summary and Key Findings
Overall HMO Results Compared
2004 Comparison of Individual HMO Performance Data
HMO Quality of Care by Individual HMO
Satisfaction with Getting Needed Care
Satisfaction with HMO Customer Service
Enrollee Rating of HMO
Next — Index to Charts
