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Wisconsin Medicaid Telephone Numbers and Addresses


 

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Area Hours of Operation Address

Telephone
Numbers

Automated Voice Response (AVR) System

Computerized voice response to provider inquiries. Information available includes:
  • Checkwrite.
  • Claim status.
  • Prior authorization status.
  • Recipient eligibility.
24 hours a day/
7 days a week
    (800) 947-3544
(608) 221-4247
(Madison area)
BadgerCare Questions

See Medicaid Provider Services

    (800) 947-9627
(608) 221-9883
(Madison area)

Cash Refunds   Wisconsin Medicaid
Cash Unit
6406 Bridge Rd
Madison WI 53784-0004
 
Claims and Adjustments

Submission of claims and adjustments
  Wisconsin Medicaid
Claims and Adjustments
6406 Bridge Rd
Madison WI 53784-0002
 
Community Services Deficit Reduction Benefit Coordinator (CSDRB)   CSDRB
Ste 210
10 E Doty St
Madison WI 53703
(888) 322-1006
Electronic Data Interchange (EDI) 8:30 a.m.- 4:30 p.m.,
M-F
Not available on weekends
or holidays.
Wisconsin Medicaid
EDI Department
6406 Bridge Rd
Madison WI 53784-0009
(608) 221-9036
(Madison area)
Estate Recovery/Casualty Collections   Wisconsin Medicaid
Estate Recovery/
Casualty Collections
6406 Bridge Rd
Madison WI 53784-0013
 
Form Reorder Requests

For prior authorization forms, drug claim forms, TPL-17, and Late Billing Request forms
  Wisconsin Medicaid
Form Reorder
6406 Bridge Rd
Madison WI 53784-0003
 
General Relief Retroactive Recipient Eligibility   Wisconsin Medicaid
General Relief/
Retroactive Recipient 
Eligibility
Ste 50
6406 Bridge Rd
Madison WI 53784-0050
 
Good Faith Claims   Wisconsin Medicaid
Good Faith
PO Box 6215
Madison WI 53784-6215
 
HIPAA TransactionsSee EDI      
In-State Emergency Claims   Wisconsin Medicaid
In-State Emergency
6406 Bridge Rd
Madison WI 53784-0011
 
Timely Filing    Wisconsin Medicaid
Timely Filing
Ste 50
6406 Bridge Rd
Madison WI 53784-0050
 
Managed Care Extraordinary Claims   Wisconsin Medicaid Managed
Care 
Extraordinary Claims
PO Box 6470
Madison WI 53716-0470
 
Managed Care Contract Monitors   Wisconsin Medicaid Managed
Care
PO Box 6470
Madison WI 53716-0470
(800) 760-0001
Out-of-State Emergency Claims   Wisconsin Medicaid
Out-of-State Emergency
6406 Bridge Rd
Madison WI 53784-0007
 
Out-of-State Youth Program   Wisconsin Medicaid
Out-of-State Youth
6406 Bridge Rd
Madison WI 53784-0008
 
Personal Computer Software and Magnetic Stripe Card Readers 24 hours a day/
7 days a week
List of vendors  
Pharmacy Point of Sale (POS) Correspondents

All Pharmacists should use these numbers.

 

Hours available:
8:30 a.m.- 6:00 p.m.,
M, W-F
9:30 a.m.- 6:00 p.m.,
T
Not available on weekends
or holidays.
 
 
(800) 947-9627
(608) 221-9883
(Madison area)
select "2" when
prompted
Prior Authorization   Wisconsin Medicaid
Prior Authorization
Ste 88
6406 Bridge Rd
Madison WI 53784-0088
 
Provider Certification and Address Change   Wisconsin Medicaid
Provider Maintenance
6406 Bridge Rd
Madison WI 53784-0006
 
Provider Services

Correspondents assist with questions. Information available includes:
  • Checkwrite.
  • Claim status.
  • Prior authorization status.
  • Provider certification.
  • Recipient eligibility.
Policy/Billing and Eligibility:
8:30 a.m. - 4:30 p.m.,
M, W-F
9:30 a.m. - 4:30 p.m.,
T

Pharmacy hours
  (800) 947-9627
(608) 221-9883

Review of Inpatient Psychiatric and Substance Abuse Services     For questions: 
(ERO)
(800) 833-7247
(608) 274-3832
Recipient Services

Recipients or persons calling on behalf of recipients only. Information includes:
  • Recipient eligibility.
  • Medicaid-certified providers.
  • General Medicaid information.
7:00 a.m.- 5:00 p.m.,
M-F
  (800) 362-3002
(608) 221-5720
(Madison area)
STAT-PA 8 a.m.- 6 p.m., M-F
Not available on holidays.

8 a.m.- 11:45 a.m.,
7 days a week
  For touch-tone 
telephones and help
desk:
(608) 221-2096
(800) 947-1197
Third-Party Liability Casualty   Wisconsin Medicaid
TPL Casualty
6406 Bridge Rd
Madison WI 53784-0010
   
Third-Party Liability Forms

To submit completed forms
  Wisconsin Medicaid
TPL
6406 Bridge Rd
Madison WI 53784-6220
 
Written Inquires   Wisconsin Medicaid
Written Correspondence
6406 Bridge Rd
Madison WI 53784-0005
 
All Other Correspondence

Does not include Professional Relations Representatives
  Wisconsin Medicaid
(Contact Name)
6406 Bridge Rd
Madison WI 53784-0001
(800) 947-9627
(608) 221-9883

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Wisconsin Department of Health and Family Services
Protecting and promoting the health and safety of the people of Wisconsin