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Medicaid Provider Handbook User's Guide

PDF version
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To: Providers
From: Department of Health and Family Services, Division of Health Care Financing

Read this guide! This Provider Handbook User's Guide will help you get the most out of your new Medicaid handbook, which in turn will help you successfully serve Wisconsin Medicaid recipients and receive reimbursement for those services. Please keep this guide for new staff.


Medicaid Handbook Quick Reference Card

 

Important resources
Provider Services ....................................... (800) 947-9627
(Policy/eligibility/billing correspondents) (608) 221-9883
Policy/eligibility/billing hours: 8:30-4:30 (M, W-F), 9:30-4:30 (T)
Pharmacy hours: 8:30-6:00 (M, W-F), 9:30-6:00 (T)
Automated Voice Response ...................... (800) 947-3544
(Recorded eligibility, other information) (608) 221-4247
AVR hours:     24 hours/7 days a week
DIAL-UP....................................................... (608) 221-4746
(Direct Information Access Line with Updates for Providers)
DIAL-UP hours
7:00-6:00 (M-F)
Wisconsin Medicaid Web Site............... dhs.wisconsin.gov/medicaid

Documents you need to serve Medicaid recipients

  • The All-Provider Handbook: This handbook gives general information on the Medicaid program, provider certification, eligibility, coordination of benefits, claim submissions, and more.

  • Service-Specific Handbooks: These handbooks give detailed information on what services are covered for a provider type, what services require prior authorization (PA), and how to bill for services.

  • Wisconsin Administrative Code: Chapters HFS 101-108 are the rules regarding Medicaid administration. Wisconsin Statutes sections 49.43-49.497 provides the legal framework for the Medicaid program.

  • Wisconsin Medicaid Update: This monthly publication gives you the latest policy changes for all providers and for your specific provider type.

  • Managed Care Provider Handbook: You will need this handbook if you provide services to any Medicaid managed care enrollees.

Tips for using your new handbook

  • Ordering additional copies of handbook/sections if needed.

  • Keep your handbook sections together when not in use.

  • Personalize your handbook by highlighting and tabbing information that is pertinent to your practice. Also feel free to write notes in the margins.

  • Refer to the handbook sections' table of contents and/or index to find answers to your questions.

Ordering a binder or additional handbook copies

Use the order form found inside your handbook sections to order a Medicaid handbook binder or additional copies of your handbook/sections. You may also download handbook copies at no charge from the Medicaid web site at dhs.wisconsin.gov/medicaid.

Next page

Department of Health and Family Services
Division of Health Care Financing
POH 1105
PDF version of the User's Guide
Learn about PDF files

DHFS home page


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