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Medicaid Provider Handbook User's Guide
PDF version
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To: Providers
From: Department of Health and Family Services, Division of Health Care Financing
Read this guide! This Provider Handbook User's Guide will
help you get the most out of your new Medicaid handbook, which in turn will help you
successfully serve Wisconsin Medicaid recipients and receive reimbursement for those
services. Please keep this guide for new staff.
Medicaid
Handbook Quick Reference Card
Important resources
| Provider Services
....................................... |
(800) 947-9627 |
| (Policy/eligibility/billing correspondents) |
(608) 221-9883 |
| Policy/eligibility/billing hours: |
8:30-4:30 (M, W-F), 9:30-4:30 (T) |
| Pharmacy hours: |
8:30-6:00 (M, W-F), 9:30-6:00 (T) |
| Automated Voice Response ...................... |
(800) 947-3544 |
| (Recorded eligibility, other information) |
(608) 221-4247 |
| AVR hours: |
24 hours/7 days a week |
| DIAL-UP....................................................... |
(608) 221-4746 |
(Direct Information Access Line with Updates for Providers)
DIAL-UP hours |
7:00-6:00 (M-F) |
| Wisconsin Medicaid Web Site............... |
dhs.wisconsin.gov/medicaid |
Documents you need to serve Medicaid recipients
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The All-Provider Handbook: This handbook gives general information on the
Medicaid program, provider certification, eligibility, coordination of benefits, claim
submissions, and more.
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Service-Specific Handbooks: These handbooks give detailed information on what
services are covered for a provider type, what services require prior authorization (PA),
and how to bill for services.
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Wisconsin Administrative Code: Chapters HFS 101-108 are the rules regarding
Medicaid administration. Wisconsin Statutes sections 49.43-49.497 provides the legal
framework for the Medicaid program.
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Wisconsin Medicaid Update: This monthly publication gives you the latest
policy changes for all providers and for your specific provider type.
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Managed Care Provider Handbook: You will need this handbook if you provide
services to any Medicaid managed care enrollees.
Tips for using your new handbook
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Ordering additional copies of handbook/sections if needed.
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Keep your handbook sections together when not in use.
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Personalize your handbook by highlighting and tabbing information that is
pertinent to your practice. Also feel free to write notes in the margins.
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Refer to the handbook sections' table of contents and/or index to find answers to
your questions.
Ordering a binder or additional handbook copies
Use the order form found inside your handbook sections to order a Medicaid
handbook binder or additional copies of your handbook/sections. You may also download
handbook copies at no charge from the Medicaid web site at dhs.wisconsin.gov/medicaid. |
Next page
Department of Health and Family Services
Division of Health Care Financing
POH 1105
PDF version of the User's Guide
Learn about PDF files
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