Contacts
|
|
| The Web site contains information for providers and recipients about
the following: |
- Program requirements.
- Publications.
- Forms.
|
- Maximum allowable fee schedules.
- Professional relations representatives.
- Certification packets.
|
|
| Available 24 hours a day, seven days a week |
|
| Automated Voice Response System |
(800) 947-3544
(608) 221-4247 |
|
| The Automated Voice Response system provides computerized voice responses about the following: |
- Recipient eligibility.
- Prior authorization (PA) status.
|
- Claim status.
- Checkwrite information.
|
|
| Available 24 hours a day, seven days a week |
|
| Provider Services |
(800) 947-9627
(608) 221-9883 |
|
| Correspondents assist providers with questions
about the following:
|
- Clarification of program requirements.
- Recipient eligibility.
|
- Resolving claim denials.
- Provider certification.
|
|
Available:
8:30 a.m. - 4:30 p.m. (M, W-F)
9:30 a.m. - 4:30 p.m. (T)
Available for pharmacy services:
8:30 a.m. - 6:00 p.m. (M, W-F)
9:30 a.m. - 6:00 p.m. (T)
|
|
Division of Health Care Financing
Electronic Data Interchange Helpdesk |
(608) 221-9036
e-mail: wiedi@dhfs.state.wi.us |
|
| Correspondents assist providers with
technical questions about the following: |
- Electronic transactions.
- Companion documents.
|
- Provider Electronic Solutions software.
|
|
| Available 8:30 a.m. - 4:30 p.m. (M-F) |
|
| Web Prior Authorization Technical
Helpdesk |
(608) 221-9730 |
|
| Correspondents assist providers with Web
PA-related technical questions about the following: |
- User registration.
- Passwords.
|
|
|
| Available 8:30 a.m. - 4:30 p.m. (M-F) |
|
| Recipient Services |
(800) 362-3002
(608) 221-5720 |
|
| Correspondents assist recipients, or persons
calling on behalf of recipients, with questions about the
following: |
- Recipient eligibility.
- General Medicaid information.
|
- Finding Medicaid-certified providers.
- Resolving recipient concerns.
|
|
| Available 7:30 a.m. - 5:00 p.m. (M-F) |
|
Physician Services Handbook
December 2005