Please click on the appropriate PDF file to download and view the Personal Care Handbook.

The files you need to download for the Personal Care Handbook have been divided into four sections:

• General Information Section.
• Covered Services Section.
• Prior Authorization Section.
• Billing Section.

You can download all of the information for each of the four sections or you can download the chapters and appendices separately. Some sections may be larger so the download time may take longer. You will need Adobe Acrobat Reader 3.01 or higher to view these downloadable PDF files. Click here to learn about PDF files..

Please use the chart below as a guide to estimate the time it may take a section or appendix to download. The download time is an estimate, based on an average user, downloading the product using a 28.8 modem. Using a faster or slower modem increases or decreases download time.