Home Health Services
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Contacts

Web Site dhs.wisconsin.gov/
The Web site contains information for providers and recipients about the following:
  • Program requirements.
  • Publications.
  • Forms.
  • Maximum allowable fee schedules.
  • Professional relations representatives.
  • Certification packets.
Available 24 hours a day, seven days a week
 
Automated Voice Response System (800) 947-3544
(608) 221-4247
The Automated Voice Response system provides computerized voice responses about the following:
  • Recipient eligibility.
  • Prior authorization (PA) status.
  • Claim status.
  • Checkwrite information.
Available 24 hours a day, seven days a week
 
Provider Services (800) 947-9627
(608) 221-9883
Correspondents assist providers with questions about the following:
  • Clarification of program requirements.
  • Recipient eligibility.
  • Resolving claim denials.
  • Provider certification.
Available:
8:30 a.m. - 4:30 p.m. (M, W-F)
9:30 a.m. - 4:30 p.m. (T)

Available for pharmacy services:
8:30 a.m. - 6:00 p.m. (M, W-F)
9:30 a.m. - 6:00 p.m. (T)

Division of Health Care Financing
Electronic Data Interchange Helpdesk		 (608) 221-9036
e-mail: wiedi@dhfs.state.wi.us
Correspondents assist providers with technical questions about the following:
  • Electronic transactions.
  • Companion documents.
  • Provider Electronic Solutions software.
Available 8:30 a.m. - 4:30 p.m. (M-F)
 
Web Prior Authorization Technical Helpdesk (608) 221-9730
Correspondents assist providers with Web PA-related technical questions about the following:
  • User registration.
  • Passwords.
  • Submission process.
Available 8:30 a.m. - 4:30 p.m. (M-F)
 
Recipient Services (800) 362-3002
(608) 221-5720
Correspondents assist recipients, or persons calling on behalf of recipients, with questions about the following:
  • Recipient eligibility.
  • General Medicaid information.
  • Finding Medicaid-certified providers.
  • Resolving recipient concerns.
Available 7:30 a.m. - 5:00 p.m. (M-F)
 

Home Health Services Handbook
PHC 1367, April 2006