The Americans with Disabilities Act (ADA)
and People with Physical Disabilities
Does ADA Require Every Store
to be Completely Accessible?
The Americans with Disabilities Act (ADA) balances the need
for accessibility with an expectation that businesses need not go beyond what is readily
achievable.
Restaurants may not need Braille menus, for example, but they do have a responsibility to read a menu to a customer with a visual impairment.
A hardware store does not have to hire a full-time Sign Language interpreter, but it must communicate by pen and paper when necessary.
A grocery store might need to adjust racks to permit access to people who use
a wheelchair, but only if these changes are readily achievable. Alternatives may
include such measures as staff assistance for reaching items on inaccessible shelves.
Last Revised: January 30, 2006
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