Community Grievance Decision Digest website

This Community Grievance Procedure Digest contains summaries of the decisions made via the State Grievance Examiner in the Client Rights Office and the Administrator of the Division of Mental Health and Substance Abuse Services.

These decisions were made at Level III and Level IV of the HFS 94 grievance procedure.

The main intended audience is grievance personnel -- client rights specialists who make decisions at Level I and county staff who make decisions at Level II of the grievance process.

This digest is intended to give them easily accessible technical assistance in how the patient rights laws and rules are being interpreted at the two highest levels of the grievance process.

While much of the digest is technical in nature, consumers may also find it helpful to see how decisions in grievances are made at Level III and Level IV of the grievance process.

For more information on the digest and its content, see the Introduction section.

Abuse, Freedom from	Medications - Refusal on Religious Grounds
Aesthetics, Hygiene and Sanitation	Notification of Rights
Arbitrary Decisions, Right to be Free From	Outpatient Treatment Termination
Assistance in the Exercise of Rights	Patient Defined (To Whom Patient Rights Apply)
Businesses, Patient-Run	Petition for Review of Commitment, Right to
Civil Rights	Physical Health Treatment
Client Choices, Respecting	Possessions, Limits on
Client Rights Limitation or Denial Documentation (CRLD) Process	Possessions, Lost or Damaged
Clothing and Laundry	Privacy in Toileting and Bathing
Confidentiality - see Records, Confidentiality of Treatment	Privacy - Other
Conflicts Between Patients	Records, Access by Patients
Consent - Must Be Informed	Records, Confidentiality of Treatment
Cost of Care, Right to Be Informed Of	Records, Correction of Information in
Dayroom Activities - TV, Radio, Etc.	Refusing Medications and Treatment - Consent Required
Dignity and Respect	Religious Worship, Right To
Discharge of Voluntary Patients	Research, Experimental - Consent Required
Discrimination, Right to be Free From	Restraint and Seclusion, Right to be Free From
Documentation Requirements	Risk Reductions Measures
Drastic Treatment Procedures, Right to Refuse	Rules and Sanctions
Drug Testing	Safety, Right To
Due Process of Law	Searches of Person and Possessions
Equal Protection of the Law	Security Measures
Exercise and Recreation	Sexual Harassment, Right to be Free From
Filming or Taping - Consent Required	Sleep Issues
Food, Meals and Diets	Smoking / Non-Smoking Issues
Funds and Indigence	Social Contacts, Right To
Grievance Procedure	Staff/Patient Conflicts
Grievances, Right to File	Storage Space, Right To
Guardianship	Telephone Calls, Right to Make and Receive
Humane Environment	Toilets and Grooming, Access To
Informed of Rights, Right to Be	Transfers
Least Restrictive Conditions Necessary, Right To	Treatment, Evaluation and Monitoring Of
Legal System, Courts & Petitions for Review - Access To	Treatment Participation
Liberty / Level Issues	Treatment, Right to Prompt and Adequate
Mail, Legal	Treatment - Second Opinions, Right To
Mail, Personal	Treatment - Security Issues
Management of Facilities	Visitors, Right to Receive
Medications, Free from Unnecessary or Excessive	Wages for Work and Patient Work Programs
	Waiver of Rights Prohibited

Last Updated: October 19, 2007


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