If You Have Complaints Concerning Health
or Residential Care in
Wisconsin
Please also view "Problems
with Health Professionals" in the Wisconsin Consumer Guide to Health
Care, especially regarding billing and insurance.
We may ask what county the provider is located in. If you
do not know what county a community is in, please see Wisconsin
Cities, Villages, Townships and Unincorporated Places (PDF,
160 KB)
Nursing Homes
Assisted Living Facilities
Includes Community Based Residential Facilities and Adult
Family Homes (group homes), Adult Day Care and Residential Care Apartment
Complexes
Facilities Serving People with Developmental Disabilities
Home Health and Hospice Agencies
Clinical laboratories or analysts (including
alcohol testing)
- Contact Sharon Abraham at (608) 261-0653, Clinical Lab Section,
Divison of Quality Assurance
 To file
a complaint online select: The Clinical Lab
Section
Other Non-Long-Term Care Providers
Hospitals, Ambulatory Surgical Centers, End Stage Renal Dialysis,
Outpatient Rehabilitation Agencies, Rural Health Clinics
Mental Health and Substance Abuse Treatment Programs
Complaints Regarding
Caregiver Misconduct
Specific incident between a caregiver and a
resident or patient, including but not limited to:
-
abuse (hitting,
slapping, verbal, mental, sexual)
-
neglect (intentionally withholding
care, failure to carry out a plan of care, disregard
of policy)
-
misappropriation (theft of money, identity, credit cards or
jewelry, misuse of property, such as using a client's phone without
consent)
For all misconduct complaints regarding
-
non-credentialed caregivers (nurse aides,
home health aides, personal care workers, etc.)
-
credentialed staff (nurses,
doctors, dentists, counselors, etc.)
-
professional staff who
are certified by the WI Certification Board
-
Call the Caregiver
Intake Unit at (608) 261-8319, Division of Quality Assurance, or
-
To
file a complaint online select: Caregiver_Intake@dhfs.state.wi.us
(note the underscore mark in "Caregiver_Intake")
Quarterly Provider Overview Report
Report includes information on Division of Quality
Assurance complaint activity.
October
- December 2007 (PDF,
391 KB)
July
- September 2007(PDF,
115 KB)
April - June 2007 (PDF,
119 KB)
January
- March 2007 (PDF, 121 KB)
October - December 2006 (PDF,
122 KB)
July-September
2006 (PDF, 108 KB)
April-June
2006 (PDF,
111 KB)
Note: Blue text in the table of contents of the reports indicate
links to pages within the document.
Additional Complaint
Information
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more.
Last Updated: April 25, 2008 |
