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Provider Payments
Q: As a provider, how will we know who has a deductible and how much is
left to be self-paid? How will we know if their service benefit has been met if
they have already been to a different clinic?
A: The number for Provider Services is 800-947-9627.
Q: Will the Forward card be changing for the patients to reflect whether
they are on a Standard plan or the Benchmark plan? How will clinics such as mine
know how much to collect from the patient?
A: The Forward Card’s appearance will change for new enrollees, and will say
“Forward Health”. People who already have a Forward card can continue using
it. The BC+ Enrollment and Benefits Manual (http://dhfs.wisconsin.gov/em/impubs/pubs/phc-10167.pdf)
shows the cards on page 2.
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