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State Health Insurance Assistance Program (SHIP)

The State Health Insurance Assistance Program (SHIP) refers to a group of federal and state funded programs. These programs work together to provide assistance with public and private health insurance issues and options to Medicare beneficiaries or those soon to be Medicare beneficiaries, their families and caregivers. The SHIP has a centralized component of statewide assistance and a local component of county- and tribal-based benefit counselors. 

The centralized component includes the Medigap Helpline (exit DHFS), (a service of the Wisconsin Board on Aging & Long Term Care at 1-800-242-1060), that provides counseling on original Medicare, Medicare supplement insurance, employer-based health insurance, Medicare Advantage plans, long term care insurance and related topics.

The SHIP operates two toll-free assistance centers to help persons with the drug benefit under Part D of Medicare: the Wisconsin Prescription Drug Helpline operated by the Coalition of Wisconsin Aging Groups (exit DHFS), primarily for persons age 60 and older (1-866-456-8211, 1-888-758-6047 TTY/Textnet); and the Disability Drug Benefit Helpline, operated by Disability Rights Wisconsin (exit DHFS), primarily for persons under age 60 eligible for Medicare because of a disability (1-800-926-4862, 1-888-758-6049 TTY).

The SHIP also provides benefits counseling to persons who are deaf or hard of hearing and use sign language as their primary language, http://dhfs.wisconsin.gov/disabilities/benspecs/deafDBS.htm

The local component of the SHIP consists of the Elderly Benefit Specialist Program and the Disability Benefit Specialist Program. Benefit specialists are well-trained local advocates who assist not only with Medicare issues but with other private and governmental benefits as well. Elderly benefit specialists, who serve persons age 60 and above, are available for every county and tribe. Disability benefit specialists serve persons with a disability age 18 through 59, http://dhfs.wisconsin.gov/disabilities/benspecs/program.htm . They are available in every county where there is a state-funded Aging and Disability Resource Center.

The SHIP also funds education and individual health benefits assistance for Native American Medicare beneficiaries through the Indian Law Office of Wisconsin Judicare, Inc. (exit DHFS) (1-800-472-1638) It also funds the Southeastern Wisconsin Area Agency on Aging (exit DHFS) to provide assistance on Medicare Advantage plans and Medicare drug plans (1-877-333-0202) in southeastern Wisconsin.

Last Revised: March 20, 2008