Who is eligible for WIC

Income Guidelines

Food Benefits 

Nutrition Education

Breastfeeding

Farmers' Market

WICPRO

Vendor Information

Contact Us

Home

WIC Operations Manual
Table of Contents

All the documents on this page are in PDF format.
Quick links to chapters:  1  2  3  4  5  6  7  8  9  10  11

 1.0 Introduction / Overview  

• 1.1 Mission Statement
• 1.2 Organization (Rev 10/99)
• 1.3 Using this Manual (Rev 10/99)
• 1.4 Definitions (Rev 5/03)
• 1.5 Overview of Certification Procedures (Rev 10/99)
• 1.6 State Office Procedures (Rev 10/99)
• 1.7 Regional Office Procedures (Rev 10/99)
• 1.8 Local Project Responsibilities

2.0 Income / Categorical Eligibility  

• 2.1 Certification Requirements (Rev 4/06)

• 2.2 Initial Contact/Appointment Scheduling (Rev 3/01)

• 2.3 Income Eligibility (Rev 4/06)

  • Guidance on Medicaid Eligibility (Rev 4/06) 

• 2.4 Instream Migrants (Rev 1/05)

• 2.5 Priority System (Rev 11/02) 

• 2.6 Transfer of Certification (Rev 1/05)

• 2.7 Certification of Infants of WIC Mothers (Rev 5/05)

• 2.8 Using Medical Data from Outside Sources (Rev 3/01)

• 2.9 Presence of Applicants (Rev 5/05)

• 2.10 Timeframes for Program Benefits (Rev 8/07) 

• 2.11 Notification of Ineligibility/Termination (Rev 9/07) 

Nutrition Services Planning and Evaluation

• 3.1 Goals of Nutrition Services
• 3.2 Nutrition Education Plan (Rev 6/06)
• 3.3 Participant Satisfaction (Rev 6/97)

Nutrition Risk Determination and Documentation

• 3.10 General (Rev 5/05)
• 3.11 Hematological Procedures (Rev 5/05)
• 3.12 Weighing Infants and Children (Rev 5/04)
• 3.13 Measuring Length/Stature of Infants and Children (Rev 5/04)
• 3.14 Weight-for-Length/Length-for-Age/BMI-for-Age (Rev 4/03)
• 3.15 Anthropometric Measurements for Pregnant Women and Plotting (Rev 4/03)
• 3.16 Anthropometric Measurements for Postpartum Women (Breastfeeding and Non-breastfeeding) (Rev 4/03)
• 3.17 Predisposing and Nutrition-Related Medical Risks
• 3.18 Dietary Intake of Infants (Rev 6/05)
• 3.19 Dietary Intake of Children and Women (Rev 6/05)
• 3.20 Questionnaires (Rev 3/01)
• 3.21 Final Eligibility Determination, Priority Level, Rights
  and Responsibilities (Rev 5/05)

Nutrition Education

• 3.30 General (Rev 05/04)
• 3.31 Certification Appointments (Rev 8/07) 
• 3.32 Secondary Nutrition Education Contacts (Rev 8/07) 
• 3.33 Contacts Provided by Non-WIC Staff (Rev 3/01)
• 3.34 Secondary Nutrition Education Contacts for Infants Certified to One Year of Age (Rev 6/05)
• 3.35 Techniques; Cultural and Linguistic Considerations (Rev 4/03)
• 3.36 Materials (Rev 1/97)
• 3.40 Breastfeeding Plan (Rev 12/06)  
• 3.41 Breast Pumps (Rev 5/05) 
  • Breast Pump Inventory List
  • Decision Tree for Breast Pumps
  • Planning to Provide Breast Pumps
  • Which Breast Pump is Best for You?
  • Distribution List
  • Breast Pump Order Form
• 3.42 Breastfeeding Peer Counseling (Rev 2/05)
• 3.50 Specifications for Nutrition Assessment Equipment
• 3.51 Maintenance of Nutrition Assessment Equipment (Rev 10/98)

4.0 Food Package / Draft Issuance

• 4.1 Food List/Food Packages: Overview  
  (Rev 6/08)
• 4.2 WIC Approved Food List (Rev 4/03)
• 4.10 Food Packages: General (Rev 6/08)
• 4.11 Tailoring for Nutritional Needs and Preferences (Rev 6/08)
• 4.12 Women and Children Food Packages (Regular)  
  (Rev 6/08)
• 4.13 Breastfeeding Dyad Food Packages (Rev 11/00)
• 4.14 Infant Food Packages (Rev 6/08)
• 4.15 Special Formulas for Infants (Rev 4/03)
• 4.16 Deleted (Rev 6/06)
• 4.17 Deleted (Rev 6/06)
• 4.18 Ready-to-Feed Formulas (Rev 4/03)
• 4.19 Formulas and Medical Foods Not Provided by WIC (Rev 4/03)
• 4.20 Food for Homeless Children and Women (Rev 11/98)
• 4.21 Food for Special Needs Children and Women (Rev 4/03)
• 4.30 Draft Issuance Overview (Rev 9/07) 
• 4.31 Late Draft Issuance (Rev 4/07)
• 4.32 Early Draft Issuance
• 4.33 Catch-Up Draft Issuance (Rev 4/07)

• 4.34 Special Draft Issuance Considerations (Rev 3/01)

• 4.35 Issuance Intervals
• 4.36 Mailing Drafts (Rev 7/01)
• 4.37 Replacement Drafts (Rev 4/07)
• 4.40 Proxies (Rev 4/07)
• 4.41 Lost and Stolen Food Instruments (Rev 1/08)   
  • Lost/Stolen Check Replacement Agreement Form  
• 4.42 Deleted (Rev 8/06) 
• 4.43 Returned Formula
• 4.44 Returned Food (Rev 1/00)
• 4.45 WIC Benefits During a Disaster
• 4.50 WIC ID and WIC Folder (Rev 4/07)

5.0 Coordination / Integration

• 5.1 Background and Goals
• 5.2 Programs/Services Available to WIC Participants (Rev 3/98)
• 5.3 Participant Use of Services at Certifications (Rev 3/98)
• 5.4 Health Services (Rev 3/98)
• 5.5 Nutrition Services (Rev 3/98)
• 5.6 Other Local Initiatives/Collaboratives (Rev 3/98)
• 5.7 Information and Referrals (Rev 3/98)
• 5.8 Sources of Information on Other Programs/Services (Rev 3/98)
• 5.9 State and Local WIC Memoranda of Understanding (Rev 3/98)

6.0 Caseload Management

• 6.1 Caseload Assignments (Rev 1/03)
• 6.2 Caseload Review and Management (Rev 1/03)
• 6.5 Waiting Lists (Rev 11/02) 
• 6.6 Outreach (Rev 1/05)

7.0 Vendor Management

• 7.1 Vendor Authorization Process: Application
• 7.2 Vendor Authorization Process: Site Visit
• 7.3 Vendor Authorization Process: Ineligibility Determinations
• 7.4 Vendor Authorization Process: Acceptable Vendors
• 7.5 Vendor Training
• 7.6 Vendor Reauthorization
• 7.7 Change of Ownership, Stores Out of Business, Temporary
  Store Closings, Change in Location or Other Status
• 7.8 Stock Price Surveys
• 7.9 Draft Redemption
• 7.10 Vendor Monitoring

8.0 Fraud and Abuse: Participants  

• 8.1 Overview of Participant Fraud and Abuse (Rev 03/08) 
• 8.2 Dual Participation; 1-Year Disqualifications (Rev 03/08) 
• 8.3 Six, Three and One-Month Disqualifications (Rev 03/08) 
• 8.4 Repayment of WIC Benefits (Rev 03/08) 
• 8.5 Deleted (03/08)
• 8.6 Deleted (03/08)

9.0 Fraud and Abuse: Vendors (under development)

10.0 Administration   

• 10.1 WIC Project Grant Agreements (Rev 10/05)
• 10.2 Subcontracts
• 10.3 Financial Management Requirements
• 10.11 Selection of Local Agencies
• 10.12 Evaluation of Local Agencies (Rev 8/06)
• 10.13 Technical Assistance and Follow-up (Rev 8/06)
• 10.14 Clinic Setting Requirements

WIC Staff Requirements

• 10.21 Nutrition Staff (Rev 4/03)
• 10.23 Breastfeeding/Peer Counseling Coordinator (Rev 2/05)
• 10.24 Recruiting Qualified Nutrition Staff
• 10.25 Project Director (Rev 11/00)
• 10.31 State WIC Program Staff Areas of Responsibility (Rev 11/00)
• 10.32 WIC Program Advisory Committee (Rev 11/00)
• 10.41 Confidentiality
• 10.42 Records Retention (Rev 11/02)
• 10.43 Miscellaneous Policies and Procedures
• 10.44 CLIA and OSHA Requirements Pertaining to Blood Tests
• 10.51 Civil Rights: Non-discrimination (Rev 8/06)  
  •  Guidance on Interpreters and Translators  
    (Rev 8/06)
• 10.52 Fair Hearings (Rev 8/07) 
  •  Fair Hearing Procedure for WIC Participants  
    (Rev 2/07) 
• 10.53 Appeal of State Office Decisions

11.0 FISCAL / EQUIPMENT MANAGEMENT

• 11.1 Expenditure of Program Funds (Rev 4/06)
• 11.2 Budget Planning (Rev 11/02)
• 11.3 Budget Tracking (Rev 1/01)
• 11.4 Deleted (Rev 1/01)
• 11.5 Financial Expenditure Reports (Rev 1/01)
• 11.6 WIC Equipment Purchase and Security (Rev 4/06)
• 11.7 Appropriate Use of WIC Computers (Rev 7/01)
• 11.8 Access to ROSIE (Rev 6/06)
• 11.9 Real Property Purchase and Renovation (Rev 11/99)
• 11.10 Internet Access for Local Projects (Rev 6/06)
• 11.11 Security of WIC Data (Rev 6/06) 
  • ROSIE User Security and Confidentiality Agreement

Back to table of contents
Back to WICPRO

Last Revised:  July 03, 2008