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CONTACT: Stephanie Marquis, 608-266-1683
DEPARTMENT ANNOUNCES WEBSITE AND 800 NUMBER AVAILABLE FOR HEALTH CARE
FACILITY INFORMATION
MADISON - The
Department of Health Services announces there are now two ways to make it
easier to get or report information regarding health care facilities in
Wisconsin. People can call a new toll-free information hotline to
get information on nursing homes, assisted living facilities and other
health or hospice agencies. A new website also offers people a new
way to submit concerns regarding regulated facilities in the state.
“The
hotline and website give people in Wisconsin two more ways to get or
report information about facilities in our state,” said Secretary Karen
Timberlake. “Wisconsin is fortunate to have many high quality
health and long-term care providers, but this makes it easier for people
to notify us about any concerns regarding the care of their loved ones.”
People
can call 1-800-642-6552 to get information about health care facilities or
to report a complaint. In addition, if you have concerns or believe
a caregiver, agency or facility has violated state or federal laws, you
can also use the Department’s website to file a complaint.
Individuals can go to http://dhs.wisconsin.gov/
and submit a complaint from the homepage.
The
toll-free hotline helps Wisconsin residents obtain information on:
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Local home health care agencies
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Agency certification for Medicare and/or the
Medical Assistance Program
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Results of state inspections of agencies
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Complaints filed against an agency within the
last two years
The
Department’s Division of Quality Assurance, which has oversight of
regulated health care facilities, will follow-up on issues regarding:
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Nursing homes
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Assisted living facilities
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Facilities serving people with developmental
disabilities
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Home health and hospice agencies
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Clinical laboratories or analysts
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Non-long-term care providers (hospitals,
ambulatory surgical centers, end stage renal dialysis, outpatient
rehabilitation agencies and rural health clinics)
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Mental health and substance abuse treatment
programs
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Last Revised: July 24, 2008 |
